Legal, Terms & Notices

Privacy Policy

Heart & Petal values your privacy. We collect only the information necessary to process your order and provide a premium experience. We never sell or share your data with third parties except as required to fulfill your order or by law. For full details, see our complete Privacy Policy below.

• Personal data is used only for order processing and customer service.
• All payment information is securely processed via Stripe.
• Cookies are used for cart functionality and analytics only.

Terms of Service

By using Heart & Petal, you agree to our terms of service. All content, images, and products are for personal, non-commercial use unless otherwise stated. Orders are subject to availability and confirmation. We reserve the right to refuse service or cancel orders at our discretion.

• All sales are final except where required by law.
• Please review our detailed Return & Refund Policy below.
• Use of this site constitutes acceptance of these terms.

Return & Refund Policy

At Heart & Petal, we are committed to your complete satisfaction. We understand that fresh flowers and gifts are special purchases, and we stand behind the quality of every product we deliver.

100% Satisfaction Guarantee

If you are not completely satisfied with your order, please contact us within 24 hours of delivery at contact@heartandpetal.com or call our customer service team. We will make it right with a replacement or full refund.

Eligible Returns & Refunds

• Quality Issues: If your flowers arrive damaged, wilted, or not as described, we will provide a full refund or replacement at no additional cost.
• Delivery Issues: If your order was not delivered on the scheduled date or to the correct address (due to our error), we will refund delivery charges and offer a replacement or refund.
• Wrong Item: If you received the wrong product, we will arrange for a replacement or full refund immediately.
• Non-Delivery: If the recipient did not receive the order and we cannot provide proof of delivery, a full refund will be issued.

Refund Processing

• Refunds are processed within 3-5 business days after approval.
• Refunds will be issued to the original payment method used at checkout.
• You will receive an email confirmation once your refund has been processed.

Non-Refundable Situations

• Orders cancelled after they have been dispatched for delivery (cancellation fees may apply).
• Delivery delays caused by incorrect address information provided by the customer.
• Recipient unavailable to accept delivery (we will attempt re-delivery at no additional charge).
• Natural variations in flower appearance - all flowers are natural products and may vary slightly from photos.

Cancellation Policy

You may cancel your order free of charge up to 24 hours before the scheduled delivery date. To cancel, please contact us immediately at contact@heartandpetal.com. Cancellations made within 24 hours of delivery may be subject to a cancellation fee depending on preparation status.

Contact for Returns

To initiate a return or request a refund, please email us at contact@heartandpetal.com with your order number and photos of any issues. Our customer service team will respond within 24 hours.

Shipping & Delivery Policy

Heart & Petal is proud to offer FREE DELIVERY on all orders across the United States. We work with trusted delivery partners to ensure your flowers and gifts arrive fresh and on time.

Delivery Options

• Standard Delivery (3-5 business days): FREE - Perfect for non-urgent orders
• Express Delivery (1-2 business days): FREE - For faster delivery
• Valentine's Day Guaranteed Delivery: FREE - Guaranteed arrival on February 14th for orders placed by February 12th

Delivery Areas

We deliver to all 50 states across the USA, including Alaska and Hawaii. Delivery times may vary for remote locations.

Delivery Process

• Orders are hand-crafted by our expert florists and prepared fresh for delivery.
• You will receive an order confirmation email immediately after purchase.
• A tracking notification will be sent when your order is out for delivery.
• Signature may be required for high-value orders.
• If the recipient is unavailable, we will leave the package in a safe location or attempt re-delivery.

Order Processing Times

• Orders placed before 2 PM EST are typically processed the same business day.
• Orders placed after 2 PM EST or on weekends/holidays are processed the next business day.
• Special occasion dates (Valentine's Day, Mother's Day) may require earlier order placement for guaranteed delivery.

Delivery Issues

If there is any issue with your delivery, please contact us immediately at contact@heartandpetal.com. We will work quickly to resolve the situation with a replacement delivery or full refund.

Address Accuracy

Please ensure that delivery addresses are complete and accurate. Heart & Petal is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer. If you need to update a delivery address, please contact us immediately.

Cookie Notice

This site uses cookies to enhance your experience, enable cart functionality, and analyze site usage. By continuing to use the site, you consent to our use of cookies.

Disclaimer

All product images are for illustration purposes only. Actual products may vary slightly. Heart & Petal is not responsible for delays caused by third-party carriers or events outside our control.

Contact

For any legal questions, privacy concerns, or requests regarding your data, please contact us at legal@heartandpetal.com.