Find answers to common questions about our services
Ordering & Delivery
Simply browse our collection, select your desired arrangement, choose your size and vase option, add to cart, and proceed to checkout. You'll enter your delivery details and complete payment through our secure PayPal checkout.
Yes! We offer Express Delivery (1-2 days) and Standard Delivery (3-5 days). For Valentine's Day orders, we guarantee delivery on February 14th. All delivery options are FREE!
All delivery is FREE! We offer complimentary shipping on all orders, including Standard Delivery (3-5 days), Express Delivery (1-2 days), and Valentine's Day Guaranteed delivery.
Absolutely! During checkout, you can select your preferred delivery date. We'll ensure your flowers arrive fresh and beautiful on the date you choose.
Products & Quality
Yes! We source only the freshest flowers from premium growers. All arrangements are hand-crafted by our expert florists and delivered at peak freshness to ensure maximum vase life.
For most flower arrangements, Small sizes come wrapped only. Medium, Large, Deluxe, and Premium sizes include a complimentary vase. Some specialty items like mason jar arrangements, wicker baskets, and potted plants come with their containers at all sizes.
You can select from multiple size options and add a personalized gift note at checkout. For special requests or custom arrangements, please contact us at contact@heartandpetal.com.
We guarantee 100% satisfaction! If you're not completely happy with your order, contact us within 24 hours and we'll make it right with a replacement or full refund.
Payment & Security
We accept all major credit and debit cards through our secure PayPal checkout. You don't need a PayPal account - simply select "Pay with Debit or Credit Card" at checkout.
Absolutely! All payments are processed through PayPal's secure servers with SSL encryption. We never store your credit card information on our servers.
Yes! We periodically offer discount codes for special occasions. You can apply your discount code at checkout. Sign up for our newsletter to receive exclusive offers.
Gift Options
Yes! You can add a personalized gift note during checkout. Your message will be beautifully printed on a card and included with the delivery.
Absolutely! Browse our Gift Combos section for complete packages featuring flowers, premium chocolates, teddy bears, and more. Perfect for making a lasting impression!
Yes! Simply leave the gift note field blank or write "From a Secret Admirer" and we'll deliver your gift without revealing the sender.
Still Have Questions?
We're here to help! Contact our customer service team.
